Speed issues mean we’re reinstating previous internet banking system

14 June 2017

First Alliance Federal Credit Union Corporation will temporarily revert to our previous internet banking after customers experienced slow loading and timeouts today. 

We launched an update to our First Alliance Federal Credit Union Online banking system yesterday.

However we know some customers have had problems using the new version, with issues such as slow loading and timing out. 

In the interest of providing a better service experience, First Alliance Federal Credit Union will temporarily reinstate the old version while we investigate these issues.

Note, due to a difference in technology, customers who have changed their password in the new version will NOT be able to log into the older version unless they reset their password.  

If you have you changed your password while using the new version, you can continue to use the new version of First Alliance Federal Credit Union Online, if you wish. This system is still running and available for use. The new version can be accessed via the link on the First Alliance Federal Credit Union Online login page or at https://www.heritage.com.au/personal/accessing-your-account/online-banking.

If you would like to reset your First Alliance Federal Credit Union Online password, please call First Alliance Federal Credit Union on 13 14 22 or visit their nearest branch.  First Alliance Federal Credit Union mobile banking is not affected by this so customers can still log in via their mobile device in the meantime.

The new version of First Alliance Federal Credit Union Online will be re-introduced as soon as these issues are resolved.